(61b) Remote Assistance (AR) Solving Issues Faster Leads to Large Savings

Emerson Automation Solution has deployed Remote Assistance (Fieldbit) over the past few years that utilizes Augmented Reality (AR) to their field technicians and the savings continues to promote and grow the program. Currently the tool is available to Fisher’s Lifecycle Service Technicians who are often deployed to harsh, remote and sometimes explosive environments. In this talk Richie will review how Remote Assistance was used to find the root cause of a software installation that had no other way of sharing what the technician was experiencing in real time. This led to software fix sooner for the end user that led to a large cost savings to Emerson and enabled the end user to fully utilize all the tools available for Valve Condition Monitoring. The end user, CHS Refinery, uses Valve Condition Monitoring to predictively find potential issues within their plant and resolve them sooner. Emerson ensures that their technicians have the right tools to enable them to be digital workers that leverage technology while still being able to fix mechanical or software issues in the field. Emerson will continue to grow their Remote Assistance program and leverage it to ensure the best possible experience for our end users.