(40p) Remote Incident Management in Regas Terminal (Sg. Udang), Gas Regasification and Transmission (GTR) Division, Petronas Gas Berhad

Emergency management or emergency response aims to initiate action plan effectively to mitigate the results and effects of major hazards runaway for an organisation that is handling major process hazards. It is as crucial as preventing an emergency as ineffective response could lead to escalation of the impact to people, environment, asset and reputation of the organization.

The standard practice in Gas Regasification and Transmission (GTR) Division, PETRONAS Gas Berhad requires the Emergency Management Team (EMT) to convene at the Emergency Control Centre (ECC) to lead the Emergency Response Team (ERT) and manage the emergency response operation in a safe, effective and efficient manner. However, being an offshore Liquefied Natural Gas (LNG) regasification terminal, in the case of a major emergency, Regas Terminal (Sg. Udang)’s main Emergency Response Team will be situated in Segamat Operation Center (SOC), which is about 115 km away from the shore of Sungai Udang. This poses a challenging situation especially in terms of communication, timely and accurate assessment of the situation during an emergency as Regas Terminal (Sg. Udang) is located offshore while ECC is located away from the shore.

In Regas Terminal (Sg. Udang), to respond with aforementioned pain points facing by the scattered Emergency Management Team and lesson learnt from emergency management during pandemic, a pandemic-proof digital transformation namely RGTSU-DX has been introduced and implemented encompassing the scopes of Unified Operation Center, Virtual Asset Walkabout, Just-in-time Field Responder and Remote Incident Management.

Focusing to this paper, Remote Incident Management is the new way of working on how Regas Terminal (Sg. Udang) continuously improved its emergency preparedness and response. This digitalized emergency response at management level enable the Emergency Management Team (EMT) to manage the incident remotely by deploying integration facilities through HoloLens, MS Teams, Emergency SOS and Drone for emergency respond.

Through the establishment of Virtual Emergency Control Centre (VECC) in MSTeam mirroring physical Emergency Control Centre as interface facility that is equipped with relevant Process Safety Information, the EMT able to communicate within the members and Emergency Response Team (ERT) Communication Focal at site seamlessly and maneuver its response strategy at management level in remote without the need to assemble physically. The VECC is further supported by system integration with live CCTV (that has been positioned strategically across facility) and Drone visual to provide better clarity and real time situation at site. The VECC is also designed as such to enable a better understanding among EMT on the detail emergency and crisis through asset visualization in a form of 3D Model and LiDAR with process data analytics. All the features of designed under this Remote Incident Management permit a quick and informed decision to be made by EMT to minimize error in decision making that could further escalate the incident.