(160c) Lost in Translation: Acknowledging Language Limitations in Process Safety

Discussion is a large part of process safety. Every process safety element in OSHA PSM requires transferring information from one person to another. With the increase of globalization, it is no surprise that today's workforce is growing and will continue to grow in diversity. It is, therefore, important that process safety leaders and advocates are aware of this ever-changing workforce and the limitations that come with it.

One of the current limitations is the diversity of language and the increase of English as a second language speakers in the workforce. On a small scale, language diversity must be considered to accurately represent the workforce that Process Safety aims to protect from injuries in the workplace.

On a larger scale, language breakdowns are responsible for many major engineering disasters. Those involved in Process Safety must learn from these mistakes in Engineering to prevent similar breakdowns that could lead to safety disasters.

This paper will discuss how the current diversity in language within the workforce affects Process Safety. Additionally, the authors will explore how becoming aware of this diversity and embracing these language differences can lead to more successful Process Safety.

Additional measures to reduce the language barriers in Process Safety to be discussed include

• Providing Safety Training in worker’s native language
• Being aware of cultural fluency when translating
• Providing critical safety materials including but not limited to:
  • PHA documentation
  • PSI documentation
  • Management of Change
  • Materials of construction

In the worker’s native language

• When possible, opt for non-lingual materials such as writing and animation for training or discussions
• Allow for advocates within the workplace
• Provide interpreters or consider subsidizing English classes.

While a one-size-fits-all solution may not be available to overcome language barriers in process safety, acknowledging the issue and working towards ways to bridge the gaps are the first steps.