(55i) An Introduction to Incident, Emergency and Crisis Management.

This session introduces the foundations and principles of incident, emergency, and crisis management. We will share key insights from the Crisis Management State of the Industry Survey and reveal secrets for creating “buy in” for those looking to implement or improve their incident, emergency, and crisis management program. We’ll discuss the role of health-checks in understanding your organization’s gaps and needs including the value of plans and procedures. And we’ll talk about the importance of training and exercising in building confidence within your workforce.