(63d) Selecting Individuals for One of the More Critical Jobs – Control Operator

A control operator at a modern plant is expected to be awake, alert, and ready to take decisive action at a moment’s notice. Often an operator is required to gain work experience in several field job positions prior to moving to the console. Because the job is so complex, it often takes 6-12 months or more to learn the job and become competent enough to work the job solo.  The training program can be rigorous.  The control operator needs to be highly trainable and able to learn. A good operator can sort out the important information from the irrelevant information and remain focused in the face of distractions. A good control operator must be able to switch back and forth between multiple screens and multi-tasks.  The control operator needs to be able to identify problems early, anticipate potential problems, and take action to correct them before they escalate.  Finally, the job can be stressful.  The control operator must be able to remain calm and exercise self-control when confronted with process problems.  Most control operators work rotating shifts, and shift work can add to stress. There is a lot of responsibility placed on this one individual. Companies should therefore ensure they select individuals that will be successful.  A good selection systems results in highly competent operators, less training time, less training attrition, fewer incidents, and more efficient operations.