Ensuring the Correct Response from the First Line of Defense – Operators

Operators are the first line of defense for abnormal event management. They are credited with having the training and discipline to follow procedures, respond to alarms, and manage events in a predictable manner. There are numerous management system, organizational, and human factor related issues that influence the reliability of this workgroup. Organizations are making investments in their operating procedures, training programs, and control systems to promote operational excellence. This session is intended to be a showcase of tools and best practices that are making a notable difference in operator awareness, understanding and response to changing process conditions.