Beyond Technical Know-How - Mastering Soft Skills

It is well known that developing and scaling up processes takes more than just technical knowledge and business know-how. To move a process from the bench to full scale production requires team work and involves numerous transitions between different teams along the way. However, with the ever increasing global nature of new projects and markets the importance of cultural differences between different countries and societies has grown even more important. A successful process development needs to address not only the differences in the way different personalities learn and work or the way different types of professionals function but must also understand the differences between people separated by half a globe. But while recognition of these many differences is essential, one must also have the tools in place to develop unique project specific solutions that maximize performance and results over a multitude of different situations. The speakers in this session will review the many types of differences, examine the various tools or methodologies available to ameliorate potential conflicts and look at how these can be applied in real life situations.